FAQ's

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

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CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staff can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

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HOW LONG IS THE PROCESSING PERIOD?

Order processing times are between 2~5 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 5 business days following the day you placed your order.

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WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

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DO YOU SHIP INTERNATIONALLY?

We now ship internationally for free. You will receive your shipment 15-25 days after the order is shipped. All orders are shipped out within 5 business days.

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I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.

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CAN I TRACK MY ORDERS?

When we dispatch your order from our warehouse we will send you tracking information for your order via email.

If you have any concerns, please contact us.

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IS MY INFORMATION PROTECTED?

Yes. We value all of our customers and can ensure that your personal information is 100% secure. By using our website, you agree to allow a third party to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency. This information is only stored for as long as you're visiting our website. There are no other cookies.